Privacy policy

Last updated: 12 November 2026

Who we are

Wilder Panamerica is a trading name of Rubio Operations S.A.S. (NIT 901.210.081-6), based in Medellín, Colombia. We are responsible for your personal data under Colombian data protection law (Ley 1581 de 2012 and Decreto 1377 de 2013). Questions? Write to [email protected].

What we collect

Only what we need to arrange your trip: your name, email address, phone or WhatsApp number, travel dates and group size.

For some trips we also need passport details, date of birth or nationality, for park permits, border crossings or insurance. If you tell us about dietary needs or a medical condition, we use it only to keep you safe and well fed on the trip, and only with your consent.

What we use it for

To answer your questions, prepare your booking, send you confirmations and invoices, and run the trip. We do not sell your data and we do not send newsletters unless you ask for them.

Who we share it with

Only with the local guides, lodges, transport and boat operators who need it to run your trip, and with authorities where the law requires it. Some of them are in Guatemala, Nicaragua or Panama, so your data may be shared with them there for that purpose only.

We use WhatsApp, Google Workspace (email) and Cloudflare (website hosting) to communicate with you and run this site.

How long we keep it

As long as needed for your trip and for our legal and tax obligations in Colombia. After that we delete it.

Your rights

You can ask us at any time to see, update, correct or delete your data, or withdraw your consent. Send an email to [email protected]. We answer questions within 10 working days and complaints within 15 working days. You can also contact the Superintendencia de Industria y Comercio (SIC), the Colombian data protection authority.

This website

This website does not use cookies for advertising or tracking. We use Cloudflare Web Analytics, which counts visits without cookies and without identifying you.